I lived here for about 2 years, moved out last winter. It seemed like an awesome place before I moved in, and the apartments are fine overall. Adequate, but not great.
However, as evidenced by the back and forth reviews and comments by residents, the management plays favorites and is sub-par if you're not on the list of favorites. Katherine, the manager, is impossible to get a hold of. I never knew her that well, and heard similar complaints from residents that considered her in only a professional capacity (manager, renter) as opposed to a friend or acquaintance. If you try to reach her physically at the office during operating hours you're very likely to be met with an "out of office" note on the door. If you try to call, you get voicemail and have to continue to call in hopes of getting a hold of her since she doesn't respond to messages. E-mails are equally met with no response, only after repeated attempts do you get anything back. I personally don't appreciate having to hound the management to get things taken care of that should have been dealt with proactively in the first place. Limited occasions like this would be acceptable but it's fairly consistent at this place.
Rent was constantly being increased, but with no increased benefit of the property to justify it. When I moved out I was paying more for a 1 bedroom than I am now for a really well maintained, upgraded 2 bedroom apartment with pool and dog park.
I am a dog owner and the courtyard had its perks when it was maintained but sometime last year the good maintenance guy left and it turned into a muddy, grassless patch of poop. This is not the property's fault, owners should be responsible, however when it becomes that bad I would expect the management to either enforce the constant threats of fines, or to take measures to ensure that one of the 2 major selling points is properly maintained (location and courtyard are about the only things this place has going for it, and when I left the courtyard was no longer a selling point). They have bag stations but they were rarely filled, and the poop receptacle was rarely emptied.
Finally, when I moved out it took over a month to get my deposit check back. I called and e-mailed relentlessly and got a few responses back apologizing, saying she had been very busy and hadn't had time yet. It was clear that customer service was sub-par while I was a resident, and non-existent once I moved out. I wouldn't recommend this place unless you want to be overcharged for minimal service and a mediocre living space.